{"id":1084108,"date":"2023-02-20T13:01:12","date_gmt":"2023-02-20T11:01:12","guid":{"rendered":"https:\/\/www.bongioielli.com\/faqs-frequently-asked-questions\/"},"modified":"2025-02-06T13:16:13","modified_gmt":"2025-02-06T11:16:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.bongioielli.com\/en\/faq\/","title":{"rendered":"FAQs Frequently Asked Questions"},"content":{"rendered":"<p>&nbsp;<\/p>\n<h1 class=\"heading--2 mobm-b15 mb-20\">FAQs Frequently Asked Questions<\/h1>\n<div id=\"accordion-faq\">\n<div class=\"mb-30 mobm-b15\">\n<h1 class=\"heading--3 mobm-b15 mb-20\">Place an order<\/h1>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse1\" aria-expanded=\"false\" aria-controls=\"collapse1\"><br \/>\nDo you have a point of sale open to the public?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse1\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Bon Gioielli is one of the fastest growing manufacturers and online retailers of<br \/>\nengagement rings and wedding rings in Europe. We operate primarily online as this allows us to<br \/>\nreduce our overheads and pass on significant savings to our customers. Our boutique has been<br \/>\noperating regularly since 1964 in Fonte Nuova in the province of Rome.<\/div>\n<div class=\"mb-4\">Whether you&#8217;re looking for a wide selection of solitaire rings, Halo rings for a<br \/>\nspecial occasion, wedding bands, or stunning pieces like Eternity rings, you&#8217;ll find them all<br \/>\nhere.<\/div>\n<div class=\"mb-4\">We ship for free anywhere in Europe.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse2\" aria-expanded=\"false\" aria-controls=\"collapse2\"><br \/>\nCan I view your rings in person?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse2\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Obviously! You can come and visit us in our Boutique located in Fonte Nuova in the<br \/>\nprovince of Rome. Also, if you can&#8217;t reach us, our team of <b>jewellery<\/b> experts can help you<br \/>\nonline in choosing your favorite jewellery. <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">Contact us<\/a> and<br \/>\nour experts will be happy to help you.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse3\" aria-expanded=\"false\" aria-controls=\"collapse3\"><br \/>\nWhat if I need help placing an order?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse3\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">If you would like assistance with placing your order, contact us at <a href=\"tel:+39%2006%209059116\">+39 06 9059116<\/a> or <a href=\"mailto:info@bongioielli.com\">info@bongioielli.com<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapseS7\" aria-expanded=\"false\" aria-controls=\"collapseS7\"><br \/>\nDo you accept international orders?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapseS7\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Bon Gioielli accepts international orders.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapseS8\" aria-expanded=\"false\" aria-controls=\"collapseS8\"><br \/>\nCan I buy a setting without buying a diamond?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapseS8\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">We offer mounts only in combination with a purchased center stone. Our settings are<br \/>\nspecially made to order and tailored by our goldsmiths to accommodate the selected center stone and<br \/>\nhave unique characteristics that make them suitable for this purpose.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapseS9\" aria-expanded=\"false\" aria-controls=\"collapseS9\"><br \/>\nCan I buy a diamond without purchasing a setting?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapseS9\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">You can purchase a diamond in bulk without purchasing a setting. If you need help<br \/>\nchoosing a diamond, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> and we will be happy to help you<br \/>\nchoose.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse10\" aria-expanded=\"false\" aria-controls=\"collapse10\"><br \/>\nCan I put a diamond on hold?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse10\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Of course, we are available to reserve a diamond for a limited time. <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> for further information.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse11\" aria-expanded=\"false\" aria-controls=\"collapse11\"><br \/>\nHow can I find a diamond that is not in your warehouse?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse11\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">We constantly update our diamond stock. Additionally, we can help you find the ideal<br \/>\ndiamond you want as we have access to additional inventories of diamonds not listed on our website.<br \/>\nPlease feel free to <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> for assistance in finding the<br \/>\nperfect diamond for you.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse12\" aria-expanded=\"false\" aria-controls=\"collapse12\"><br \/>\nCan I see your jewellery in person?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse12\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Of course, we invite you to visit our single point of sale in Via Nomentana, 610\/614 00013 Fonte<br \/>\nNuova (RM), or click here (map link) to find our position on Google Maps. Take advantage of a<br \/>\npersonalized consultation at our shop, where our team of experts will guide you in choosing the<br \/>\nperfect jewel for you. Alternatively, if you prefer to meet our specialists from the comfort of your<br \/>\nhome, we invite you to <a href=\"https:\/\/www.bongioielli.com\/en\/virtual-appointment\/\">book an<br \/>\nappointment online via this link.<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingOne\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse13\" aria-expanded=\"false\" aria-controls=\"collapse13\"><br \/>\nHow often do you update your diamond inventory?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse13\" class=\"collapse ml-5\" aria-labelledby=\"headingOne\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Our diamond inventory is updated daily.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Payments, financing and insurance<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingEight\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse14\" aria-expanded=\"false\" aria-controls=\"collapse14\"><br \/>\nWhat types of payment do you accept?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse14\" class=\"collapse ml-5\" aria-labelledby=\"headingEight\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">We accept all major credit cards (Visa, MasterCard and Maestro), bank transfer, PayPal<br \/>\nand cryptocurrency. To learn more about our payment options, <a href=\"https:\/\/www.bongioielli.com\/termini-condizioni\/\">click here<\/a> .<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingEight\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse15\" aria-expanded=\"false\" aria-controls=\"collapse15\"><br \/>\nCan I pay with two different credit cards?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse15\" class=\"collapse ml-5\" aria-labelledby=\"headingEight\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">YES. If you wish to pay with two different cards, place the order by telephone with<br \/>\nour customer service by calling +39 069059116<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingEight\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse16\" aria-expanded=\"false\" aria-controls=\"collapse16\"><br \/>\nDoes my purchase include VAT?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse16\" class=\"collapse ml-5\" aria-labelledby=\"headingEight\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>YES. All prices indicated on our site include VAT.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingEight\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse17\" aria-expanded=\"false\" aria-controls=\"collapse17\"><br \/>\nDo you offer financing?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse17\" class=\"collapse ml-5\" aria-labelledby=\"headingEight\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Yes, you can choose to pay with Klarna (payment in 3 installments up to \u20ac1,000.00 without interest)<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingEight\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse18\" aria-expanded=\"false\" aria-controls=\"collapse18\"><br \/>\nDoes Bon Gioielli offer insurance for theft or loss?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse18\" class=\"collapse ml-5\" aria-labelledby=\"headingEight\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">We do not currently offer insurance. However, we offer a gemological appraisal which<br \/>\ncan be used for private insurance purposes.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Shipping and delivery<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse19\" aria-expanded=\"false\" aria-controls=\"collapse19\"><br \/>\nHow much is shipping?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse19\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Bon Gioielli offers free shipping throughout Europe. If you need to receive your order outside of<br \/>\nEurope, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">please contact us<\/a> .<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse20\" aria-expanded=\"false\" aria-controls=\"collapse20\"><br \/>\nDo you ship internationally?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse20\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Yes, Bon Gioielli ships internationally.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse21\" aria-expanded=\"false\" aria-controls=\"collapse21\"><br \/>\nDo you ship to post office boxes?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse21\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>We do not ship to PO Box addresses.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse22\" aria-expanded=\"false\" aria-controls=\"collapse22\"><br \/>\nHow do I track my order?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse22\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>You will receive a confirmation email containing a tracking number once your order has shipped.<br \/>\nSimply follow the link in the email to track the status of your package.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse23\" aria-expanded=\"false\" aria-controls=\"collapse23\"><br \/>\nCan I change my delivery address?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse23\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>All of our engagement rings and wedding bands are customized and we guarantee completion within 2<br \/>\nweeks. Therefore, you can change your delivery address if we are informed of the change of address<br \/>\nwithin 1 week of the order date, however, the change of address cannot be guaranteed for orders that<br \/>\nwill be processed and shipped before the estimated delivery time.&lt;\/ div&gt;<\/p>\n<div class=\"mb-4\">To change your shipping address, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> .<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse24\" aria-expanded=\"false\" aria-controls=\"collapse24\"><br \/>\nHow long will my delivery take?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse24\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">All Bon Gioielli orders are fully insured. Our delivery time is 2 weeks from the<br \/>\ndate your order was placed.<\/div>\n<div class=\"mb-4\">Since our designs are made to order, the time from order to delivery varies<br \/>\ndepending on the item. If you need your order before a specific date, please call us and we will<br \/>\ndo our best to arrange delivery of your order by the expected delivery date.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse25\" aria-expanded=\"false\" aria-controls=\"collapse25\"><br \/>\nCan I expedite my order to receive it before the indicated date?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse25\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>There are probably some items that take fewer days to produce or are already in stock. To find<br \/>\nout the exact timing of your order, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> .<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse26\" aria-expanded=\"false\" aria-controls=\"collapse26\"><br \/>\nI would like to place an international order. Do I pay customs duties to Bon Gioielli or<br \/>\nDHL?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse26\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Bon Gioielli does not charge taxes on behalf of the customer. To streamline the delivery of your<br \/>\norder, taxes, duties and VAT are automatically estimated but not included in the price at<br \/>\ncheckout. Payment of these taxes will be required by DHL at the time of delivery. Shipping is<br \/>\nusually completed within 24-72 business hours, but may take longer for customers in the US or<br \/>\nother countries.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse27\" aria-expanded=\"false\" aria-controls=\"collapse27\"><br \/>\nCan I be sure that your shipments are completely safe?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse27\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>YES. Our items are fully insured during transit. All purchases require a signature on delivery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse28\" aria-expanded=\"false\" aria-controls=\"collapse28\"><br \/>\nWhat happens if your jewellery is lost during shipping?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse28\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Bon Gioielli takes all necessary precautions to ensure the safety of your shipment. Each order<br \/>\nis fully insured during transit and we require a signature on delivery to ensure traceability<br \/>\nand security.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse29\" aria-expanded=\"false\" aria-controls=\"collapse29\"><br \/>\nDo I have to sign for the delivery?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse29\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>All packages shipped by Bon Gioielli are insured and require a signature upon delivery. Someone<br \/>\nmust be present at the address to accept delivery; otherwise the courier&#8217;s normal non-delivery<br \/>\nprocedures will apply.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingFifteen\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse59\" aria-expanded=\"false\" aria-controls=\"collapse59\"><br \/>\nHow can I collect my jewellery without being discovered?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse59\" class=\"collapse ml-5\" aria-labelledby=\"headingFifteen\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>If you wish to discreetly collect your jewel, you can do so at the DHL ServicePoint that is most convenient for you. Please <a href=\"https:\/\/www.dhl.com\/it-it\/home\/servizio-clienti\/servicepoint-finder-dhl-ecommerce-per-i-ritiri-e-linvio-dei-resi-e-commerce.html\" target=\"_blank\" rel=\"noopener\">visit this link <\/a>to find the nearest and most convenient DHL collection point.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Ring size<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentyTwo\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse29\" aria-expanded=\"false\" aria-controls=\"collapse29\"><br \/>\nHow do I find my ring size?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse29\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentyTwo\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">There are several methods available to determine your ring size.<\/div>\n<div class=\"mb-4\">Additional charges may apply if sizing is outside of the jeweler&#8217;s recommended<br \/>\nsizing range.<\/div>\n<div class=\"mb-4\">Please note that we cannot resize the Eternity rings, as they must be completely<br \/>\nrecreated. Some styles of rings, due to too many sizes required or the design style itself, may also<br \/>\nlimit sizing. Therefore, it is very important to order the correct size when purchasing.<\/div>\n<div class=\"mb-4\">For more information or to resize your ring, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> .<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Diamond<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse30\" aria-expanded=\"false\" aria-controls=\"collapse30\"><br \/>\nIs my diamond laser engraved?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse30\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Almost all diamonds graded by GIA, IGI and HRD are laser engraved on the girdle<br \/>\nwith a unique identification number.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse31\" aria-expanded=\"false\" aria-controls=\"collapse31\"><br \/>\nDoes my diamond come with a certification?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse31\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Every diamond purchase comes complete with an independent laboratory certificate:<br \/>\nGIA, IGI or HRD.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse34\" aria-expanded=\"false\" aria-controls=\"collapse34\"><br \/>\nCan I buy a loose diamond without a setting?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse34\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>YES. You can purchase our loose diamonds without setting.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse35\" aria-expanded=\"false\" aria-controls=\"collapse35\"><br \/>\nWhere can I learn more about diamonds?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse35\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Go to our Training Center page and you will find everything you want to know about diamonds. For<br \/>\ndirect and detailed information <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> or schedule a<br \/>\nfree<br \/>\npersonal consultation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Lab Grown Diamonds<\/h2>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse54\"\n                       aria-expanded=\"false\" aria-controls=\"collapse54\"><br \/>\n                       Are lab-grown diamonds real diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse54\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                  Yes, indeed. The main difference between the two lies in their origin. While a mined diamond comes from a mine, a lab-grown diamond, like those sold by Bon Gioielli, has a guaranteed and controlled laboratory origin. Since 2018, the Federal Trade Commission (FTC) has equated lab-grown diamonds with mined ones, recognizing both as genuine diamonds.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse55\"\n                       aria-expanded=\"false\" aria-controls=\"collapse55\"><\/p>\n<p>                       Are lab-grown diamonds classified and certified like natural ones?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse55\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                  Yes, lab-grown diamonds are classified and certified to the same standards as natural diamonds by the best international institutions in the industry. These institutes issue certificates that clearly distinguish lab-grown diamonds from natural ones, usually through a different background color and a certificate number starting with &#8220;LG,&#8221; while the description mentions &#8220;LABORATORY GROWN DIAMOND.&#8221;\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse56\"\n                       aria-expanded=\"false\" aria-controls=\"collapse56\"><br \/>\nHow long do lab-grown diamonds last?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse56\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                  Since lab-grown diamonds are chemically and optically identical to natural diamonds, they will offer the same longevity and durability. Lab-grown diamonds guarantee a brilliance that lasts a lifetime.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse57\"\n                       aria-expanded=\"false\" aria-controls=\"collapse57\"><br \/>\nIs there a difference between lab-grown diamonds and diamond simulants?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse57\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                   Certainly! There is a significant difference between lab-grown diamonds and diamond simulants. Diamond simulants, such as cubic zirconia or moissanite, are synthetic crystals with different chemical compositions from diamonds and have a different crystalline structure. Consequently, they exhibit variations in durability, brilliance, and appearance compared to diamonds. On the other hand, lab-grown diamonds are not imitations but are actually diamonds with the same chemical composition as natural diamonds. Therefore, they maintain the same brilliance and hardness as mined diamonds.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse58\"\n                       aria-expanded=\"false\" aria-controls=\"collapse58\"><br \/>\nAre lab-grown diamonds perfect?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse58\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                 No, like natural diamonds, there are variations in quality among lab-grown diamonds available for sale. Despite being produced in controlled environments, each gemstone will have its own unique characteristics in terms of quality. To ensure transparency and reliability, each diamond is accompanied by an international gemological certificate and a video illustrating its distinctive features.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse59\"\n                       aria-expanded=\"false\" aria-controls=\"collapse59\"><br \/>\nDo lab-grown diamonds become cloudy or yellow?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse59\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                 No, lab-grown diamonds will not become cloudy over time, unlike diamond simulants. These diamonds will not cloud, yellow, or change color over the years. This is because lab-grown diamonds are identical to natural diamonds both in terms of chemical composition and optical properties.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse60\"\n                       aria-expanded=\"false\" aria-controls=\"collapse60\"><br \/>\nDo lab-grown diamonds have value?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse60\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                 Natural diamonds have value due to their rarity. But lab-grown diamonds have value in terms of beauty and durability. Lab-grown diamonds provide lasting brilliance to all types of jewellery. Since lab-grown diamonds do not have intrinsic rarity, they are priced lower than natural diamonds.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse61\"\n                       aria-expanded=\"false\" aria-controls=\"collapse61\"><br \/>\nWhy choose lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse61\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                There are several reasons to choose lab-grown diamonds:<\/p>\n<ol>\n<li><strong>Ethics:<\/strong> Lab-grown diamonds are considered an ethical choice as they do not involve mining, which can be associated with issues like child labor and environmental damage.<\/li>\n<li><strong>Sustainability:<\/strong> Lab-grown diamond production requires fewer natural resources than mining, reducing environmental impact and contributing to sustainability.<\/li>\n<li><strong>Controlled quality:<\/strong> Lab-grown diamonds are produced in controlled environments, allowing for greater control over the quality and purity of the diamond.<\/li>\n<li><strong>Affordable price:<\/strong> Lab-grown diamonds tend to be more affordable than natural diamonds, offering high-quality jewellery options at a more affordable price.<\/li>\n<li><strong>Customization options:<\/strong> Since lab-grown diamonds can be produced on demand, there are more options available to customize the diamond&#8217;s characteristics according to customer preferences.<\/li>\n<\/ol>\n<p>\tIn summary, lab-grown diamonds offer an ethical, sustainable, and high-quality alternative to natural diamonds, making the choice of these jewels attractive to many conscious buyers.\n               <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse62\"\n                       aria-expanded=\"false\" aria-controls=\"collapse62\"><br \/>\nWhat kind of jewellery suits lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse62\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n               Lab-grown diamonds suit a wide range of jewellery, just like natural diamonds. Some popular options include:<\/p>\n<ol>\n<li><strong>Engagement rings and wedding bands:<\/strong> Lab-grown diamonds are an excellent choice for engagement rings and wedding bands, offering beauty, brilliance, and durability without the high cost associated with natural diamonds.<\/li>\n<li><strong>Earrings:<\/strong> Lab-grown diamonds can be used to create stunning earrings, which can be both classic and modern, depending on the desired design and style.<\/li>\n<li><strong>Necklaces and pendants:<\/strong> A lab-grown diamond can be the perfect centerpiece for a necklace or pendant, adding a touch of elegance and sophistication to any outfit.<\/li>\n<li><strong>Bracelets:<\/strong> Lab-grown diamonds can be incorporated into precious tennis bracelets that add a touch of luxury to the wrist.<\/li>\n<\/ol>\n<p>\tIn short, lab-grown diamonds lend themselves to being used in a wide range of jewellery, offering the elegance and beauty of natural diamonds at a more accessible price.\n               <\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse63\"\n                       aria-expanded=\"false\" aria-controls=\"collapse63\"><br \/>\nHow are lab-grown diamonds produced?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse63\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\nLab-grown diamonds are most commonly made through one of two processes. They are made using either chemical vapor deposition (CVD) or high pressure high temperature (HPHT) methods. Both these methods produce rough diamonds that once cut will be identical to natural ones.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse64\"\n                       aria-expanded=\"false\" aria-controls=\"collapse64\"><br \/>\n                   Are lab-grown diamonds a good investment?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse64\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n                Purchasing lab-grown diamonds can be considered a good investment depending on the buyer&#8217;s priorities regarding jewellery. These diamonds offer the same optical and chemical properties as natural diamonds but at a much lower cost. However, it is important to keep in mind that the appreciation in value over time may be different from natural diamonds and will depend on various market factors and trends.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse65\"\n                       aria-expanded=\"false\" aria-controls=\"collapse65\"><br \/>\n                Can you tell the difference between natural and lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse65\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n               No, even an experienced gemologist cannot distinguish lab-grown diamonds, after careful microscopic analysis, based solely on inclusions, except for rare exceptions where inclusions are typical and characteristic of crystal genesis. Specialized machinery is required for accurate identification.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse66\"\n                       aria-expanded=\"false\" aria-controls=\"collapse66\"><br \/>\n                Do lab-grown diamonds sparkle the same way?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse66\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n              Yes, lab-grown diamonds sparkle just like natural diamonds. This is because lab-grown diamonds have the same optical and chemical qualities as natural diamonds.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse67\"\n                       aria-expanded=\"false\" aria-controls=\"collapse67\"><br \/>\n            What are the advantages of lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse67\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n               Since lab-grown diamonds can be produced on a large scale, they do not have the same rarity as natural gems. This difference in rarity is reflected in the price, making lab-grown diamonds significantly more accessible than natural ones. Additionally, lab-grown diamonds offer other advantages, such as ethical and environmental considerations.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse68\"\n                       aria-expanded=\"false\" aria-controls=\"collapse68\"><br \/>\nCan lab-grown diamonds be insured?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse68\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n              Yes, jewellery insurance is available for lab-grown diamonds and jewellery containing these gems.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse69\"\n                       aria-expanded=\"false\" aria-controls=\"collapse69\"><\/p>\n<p>           What&#8217;s the best way to clean lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse69\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n            Lab-grown diamonds can be cleaned in the same way as natural diamonds. The best method is to use an ultrasonic cleaner.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse70\"\n                       aria-expanded=\"false\" aria-controls=\"collapse70\"><br \/>\n            What are lab-grown diamonds?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse70\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n            Lab Grown diamonds are diamonds that are created in a controlled environment within a laboratory. These are authentic diamonds, with the same characteristics of durability and beauty as natural diamonds. The main difference is that lab-grown diamonds are produced artificially over the course of weeks or months, rather than forming naturally over millennia deep within the earth.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse71\"\n                       aria-expanded=\"false\" aria-controls=\"collapse71\"><br \/>\nWhere is the best place to buy lab-grown diamonds?<br \/>\n<\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse71\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n             When looking to <a href=\"https:\/\/www.bongioielli.com\/en\/lab-diamonds\/\">purchase lab-grown diamonds<\/a>, it&#8217;s essential to turn to trusted jewelers. Here at Bon Gioielli, we are committed to adhering to the highest standards for all our lab-grown diamonds and jewellery. We offer a wide selection of lab-grown diamonds, certified with the best certification processes available on the market. Our goal is to make the experience of buying lab-grown diamonds easy and stress-free, providing transparent certifications for each diamond and ensuring exceptional customer service.\n               <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"sub-accordion-faq\">\n<div class=\"\" id=\"headingTwentySix\">\n<p class=\"mb-4\">\n                   <button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse72\"\n                       aria-expanded=\"false\" aria-controls=\"collapse72\"><br \/>\nWhy does Bon Gioielli sell Lab Grown?<br \/>\n                   <\/button>\n               <\/p>\n<\/p><\/div>\n<div id=\"collapse72\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<ul>\n<li>We believe that the future represents our most precious luxury.<\/li>\n<li>We firmly believe in the conservation of nature.<\/li>\n<li>We believe that human wisdom leads to wonderful innovations.<\/li>\n<li>We believe in the power of collaboration.<\/li>\n<li>We believe in boldness and embracing an enterprising future.<\/li>\n<li>Our mission is to embrace the optimism and possibilities offered by sustainably created diamonds, allowing everyone to appreciate them without guilt.<\/li>\n<li>We fervently dream of a world where the absence of mining activity is a tangible reality, where the beauty of diamonds is not tarnished by negative environmental impacts.<\/li>\n<li>This dream drives us to live with passion and dedication, to love diamonds in all their forms, knowing that our choice is ethical and responsible.<\/li>\n<li>We are proud to be a beacon of change and innovation in the jewellery industry, and we will continue to be a catalyst for social and environmental progress, supporting global causes that contribute to the well-being of us all.<\/li>\n<\/ul><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Settings<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse36\" aria-expanded=\"false\" aria-controls=\"collapse36\"><br \/>\nCan I view your rings in person?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse36\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Of course, our exclusive rings are available in our boutique. Although we do not have<br \/>\nphysical retail stores anywhere, we have a team of highly experienced jewellery specialists who can<br \/>\nremotely assist you in choosing the right engagement ring or wedding band from our website. <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">Contact us<\/a> and our jewellery experts will be happy to help<br \/>\nyou.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse37\" aria-expanded=\"false\" aria-controls=\"collapse37\"><br \/>\nWhat if I want a center stone shape that isn&#8217;t offered for a setting I like?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse37\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Many of our settings can easily be changed to fit a different center stone shape than the one<br \/>\noffered online. It is possible to request a personalized setup (link to personalized rendering page)<br \/>\n\u20ac30.00 photo rendering with estimate which will be deducted at the time of order confirmation.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse38\" aria-expanded=\"false\" aria-controls=\"collapse38\"><br \/>\nAre all your white gold rings rhodium plated?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse38\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Yes, all of our 18k white gold rings are rhodium plated to give them a brilliant white finish.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse39\" aria-expanded=\"false\" aria-controls=\"collapse39\"><br \/>\nCan I make a small change to a ring I saw on your website?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse39\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Absolutely! <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> and our jewellery expert will be happy to<br \/>\nhelp you.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse40\" aria-expanded=\"false\" aria-controls=\"collapse40\"><br \/>\nDo you buy diamonds or jewellery?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse40\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Sorry, we do not buy diamonds or jewellery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse41\" aria-expanded=\"false\" aria-controls=\"collapse41\"><br \/>\nCan you engrave my ring?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse41\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Of course, we can customize your ring with an inscription for free when you place your order.<br \/>\nHowever, please note that engraved products are non-refundable as they are considered personalized<br \/>\nproducts.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse42\" aria-expanded=\"false\" aria-controls=\"collapse42\"><br \/>\nWhat if I need to resize a ring?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse42\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>We offer a free re-sizing service for your ring within the first month of purchase, including free<br \/>\nreturn shipping to Europe for the first re-sizing. International customers only pay a small return<br \/>\nshipping fee of \u20ac50 outside the European Union. However, if more than one resizing is required or if<br \/>\nthe first month has passed, you will be charged \u20ac60 for resizing white gold rings and \u20ac40 for yellow<br \/>\nand rose gold rings. Shipping costs for returning the item are \u20ac30 for European customers and \u20ac50<br \/>\nfor international customers. However, we do not charge you for returning the ring, so our resizing<br \/>\nservice is always free.<\/p>\n<\/div>\n<div class=\"mb-4\">\n<p>*Some rings are not suitable for resizing and require reconditioning (such as eternity rings). This<br \/>\nmay be due to their shape or design. We will notify you before carrying out any work on your ring<br \/>\nafter receipt and inspection. We will discuss together any additional costs for your regeneration.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse43\" aria-expanded=\"false\" aria-controls=\"collapse43\"><br \/>\nWhat happens when my ring is resized?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse43\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">During the resizing process, small adjustments will be made by adding or removing<br \/>\nsmall amounts of metal to make the ring fit the size you require. This may result in a slight<br \/>\nvariation in ring thickness, which may or may not be noticeable. However, your resized ring will be<br \/>\ncarefully inspected by our customer service team to ensure that it conforms to our high standards<br \/>\nand meets your size requirements.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse44\" aria-expanded=\"false\" aria-controls=\"collapse44\"><br \/>\nCan I resize my tennis bracelet?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse44\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Of course, Bon Gioielli offers the tennis bracelet resizing service! However, we would<br \/>\nlike to inform you that there is a non-refundable fee of \u20ac60 to resize your bracelet.<\/div>\n<div class=\"mb-4\">Any links removed during the resizing process will be returned to the customer. It is<br \/>\nimportant to note that Bon Gioielli does not retain or offer discounts for removed links. Once the<br \/>\nlinks are removed, the bracelet becomes non-refundable.<\/div>\n<div class=\"mb-4\">We highly recommend receiving your tennis bracelet before making any changes to ensure<br \/>\nyou completely love the style you want. If you have further questions, please contact our customer<br \/>\nservice. We will be happy to help you!<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Personalized rings<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse45\" aria-expanded=\"false\" aria-controls=\"collapse45\"><br \/>\nWhat is your lead time for making a custom piece?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse45\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Custom designed rings take 2-3 weeks to complete, however it can take longer depending on the ring<br \/>\ndesign and the type of center stone you choose. If you need a custom ring for a specific date,<br \/>\ncontact our jewellery specialists.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse46\" aria-expanded=\"false\" aria-controls=\"collapse46\"><br \/>\nAre your custom-made rings more expensive than ordering one directly from your website?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse46\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">The simple answer is no.<\/div>\n<div class=\"mb-4\">The price to make a custom piece depends on the design and type of metal you choose.<br \/>\nIf you have a budget in mind, we can create something that fits your budget.<\/div>\n<div class=\"mb-4\">Bon Gioielli specializes in personalized engagement rings and personalized wedding<br \/>\nrings. We can help you create a piece to your exact specifications, working with you every step of<br \/>\nthe way, from planning and budgeting, to design and delivery.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse47\" aria-expanded=\"false\" aria-controls=\"collapse47\"><br \/>\nCan you help me design a personalized jewel?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse47\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Bon Gioielli&#8217;s specialty is tailor-made design, to create the exclusive jewel you have<br \/>\nalways wanted. For further information, <a href=\"https:\/\/www.bongioielli.com\/contattaci\/\">contact us<\/a> and\/or book<br \/>\nan appointment with one of our experts.<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse58\" aria-expanded=\"false\" aria-controls=\"collapse58\"><br \/>\nDoes my diamond come with a certification?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse58\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Every diamond purchase comes complete with an independent laboratory certificate from GIA, IGI or<br \/>\nHRD for authentication.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Returns Policy<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse49\" aria-expanded=\"false\" aria-controls=\"collapse49\"><br \/>\nMake Your Own Diamond Engagement Rings\u201d are considered special orders and do they even have a<br \/>\nmoney back<br \/>\nguarantee?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse49\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">Every diamond, ring and loose jewellery listed on our website comes with a 100% money<br \/>\nback guarantee. However, designing your ring using our system does not make it personalized. Our<br \/>\npersonalized orders concern ring models that are not present on the Bon Gioielli website but are<br \/>\ncreated together with the customer and may include customization with engravings. Please note that<br \/>\nengraved products cannot be returned as they fall under personalized products.<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse50\" aria-expanded=\"false\" aria-controls=\"collapse50\"><br \/>\nWill there be any changes to the returns policy?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse50\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Absolutely! Our commitment is to ensure your complete satisfaction with every purchase. We offer<br \/>\nthe<br \/>\noption to return your jewellery within 15 days for a full refund or exchange.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse51\" aria-expanded=\"false\" aria-controls=\"collapse51\"><br \/>\nWhat is the return policy adopted by Bon Gioielli?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse51\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">If for any reason you are not completely satisfied with your order, we offer a<br \/>\nflexible returns policy. You can return the item within the first 15 days of shipment for a full<br \/>\nrefund or exchange. In addition, we take care of the return shipping costs<\/div>\n<div class=\"mb-4\">Free returns are available to European customers only and are limited to a maximum<br \/>\nof<br \/>\n2 returns per customer. International customers are subject to a small $50 return shipping fee.<br \/>\nPlease note that we do not accept returns for personalized engraved items.<\/div>\n<div class=\"mb-4\">To make a return, simply follow the procedures below:<\/div>\n<div class=\"mb-4\">\n<ol class=\"mb-0\">\n<li>Contact our customer service on +39 06 905 91 16 to return your order. Within one<br \/>\nbusiness<br \/>\nday, you will receive an email containing a pre-paid, fully insured 2-day DHL label,<br \/>\nalong<br \/>\nwith instructions on how to safely package your items.<\/li>\n<li>Take the order and label to the nearest DHL point and ship them. If you need packing<br \/>\nmaterials, DHL staff will be available to assist you.<\/li>\n<li>Your order should arrive at our premises within a few working days (excluding weekends<br \/>\nand<br \/>\npublic holidays).<\/li>\n<li>All refunds will be processed within two weeks and will be made using your original<br \/>\npayment<br \/>\nmethod. If you have made a bank transfer, please provide us with your bank details via<br \/>\nemail<br \/>\nfor refund.<\/li>\n<\/ol>\n<\/div>\n<div class=\"mb-4\">Please note that we do not accept items returned without a RAN number, packages<br \/>\nsent<br \/>\nafter the 15 day return period, packages improperly packaged or uninsured. In addition, returned<br \/>\nitems must be intact and in new, unused condition. Any signs of wear or alteration by a jeweler<br \/>\nother than Bon Gioielli will make the item ineligible for return and shipping costs will be paid<br \/>\nby<br \/>\nthe customer.<\/div>\n<div class=\"mb-4\">In the case of loose diamonds, they must be accompanied by the original laboratory<br \/>\nevaluation report (GIA, IGI or HRD). Otherwise, a fee of \u20ac200 will be charged to replace the<br \/>\ncertificate.<\/div>\n<div class=\"mb-4\">Eternity rings cannot be resized and must be completely refurbished. If you need<br \/>\nto<br \/>\nresize an Eternity ring within the initial 15 day window, you will need to return the ring in<br \/>\nfull.<br \/>\nWe will send the ring to the factory to determine the remanufacturing fee. We will send you a<br \/>\nquote<br \/>\nfor the adjustment within a week. (Please note that the reconditioning fee is \u20ac300.00).<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"mb-30 mobm-b15\">\n<h2 class=\"heading--3 mobm-b15 mb-20\">Privacy and security<\/h2>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse52\" aria-expanded=\"false\" aria-controls=\"collapse52\"><br \/>\nIs it safe to shop with Bon Gioielli?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse52\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>Absolutely. Bon Gioielli is committed to ensuring the safety of our customers&#8217; purchases. We use<br \/>\nsophisticated encryption protocols and anti-fraud measures for all credit card transactions. All<br \/>\nsensitive data is encrypted via SSL (Secure Socket Layer).<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"sub-accordion-faq\">\n<div id=\"headingTwentySix\" class=\"\">\n<p class=\"mb-4\"><button class=\"border-0 bg-white body--2\" data-toggle=\"collapse\" data-target=\"#collapse53\" aria-expanded=\"false\" aria-controls=\"collapse53\"><br \/>\nWill my personal information be shared with other companies or individuals?<br \/>\n<\/button><\/p>\n<\/div>\n<div id=\"collapse53\" class=\"collapse ml-5\" aria-labelledby=\"headingTwentySix\" data-parent=\"#accordion-faq\">\n<div class=\"mb-4\">\n<p>No, we guarantee complete confidentiality and privacy of your information.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; FAQs Frequently Asked Questions Place an order Do you have a point of sale open to the public? Bon Gioielli is one of the fastest growing manufacturers and online retailers of engagement rings and wedding rings in Europe. We operate primarily online as this allows us to reduce our overheads and pass on significant [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":1083953,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/about-us-template.php","meta":{"footnotes":""},"class_list":["post-1084108","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/pages\/1084108","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/comments?post=1084108"}],"version-history":[{"count":29,"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/pages\/1084108\/revisions"}],"predecessor-version":[{"id":6971181,"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/pages\/1084108\/revisions\/6971181"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/media\/1083953"}],"wp:attachment":[{"href":"https:\/\/www.bongioielli.com\/en\/wp-json\/wp\/v2\/media?parent=1084108"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}